Returns & complaints

Your safety, clear rules.

We operate legally and transparently, so returns and complaints are simple and by the book.

Withdrawal

The right to return within 14 days.

Under the Consumer Protection Act, you have the right to withdraw from a purchase within 14 days of receiving the package, no reason needed. For hygiene reasons, returns of opened and used decants may be limited, so contact us before sending anything back and we will guide you.

Complaints

If something is wrong, we fix it.

If you received a damaged or wrong product, send us a message with your order number and a description of the problem. We respond to complaints without delay, and at the latest within the legal 8-day deadline.

Procedure

How to report it.

The easiest way is to write to info@10ml.rs or call +381 63 586 680. Include your order number, a description of the problem and, if possible, a photo. Together we arrange a replacement or a refund.